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Communication in Customer Service

Communication in Customer Service

Let me explain something about customer service. When there’s a problem, the WORST thing you can do as a service provider, is to run away. For a client, there are few things more irritating and frustrating than radio silence, unavailability and lack of...
It’s a Service Not a Favour

It’s a Service Not a Favour

“Those whom the gods wish to destroy they first make mad”. I believe this is true for the service providers who are trying to f@$* with me right now. I’m a low maintenance client. I use technology. This means I will rarely visit your office. I will...
3 Cs Of Customer Service

3 Cs Of Customer Service

The other day, I was in an airport toilet and I saw a cleaning checklist. It hung in a corner and it listed items to be cleaned, the persons responsible and the supervisor’s notes. The checklist is updated after every shift. My observation got me thinking about...