It’s a Service Not a Favour

“Those whom the gods wish to destroy they first make mad”. I believe this is true for the service providers who are trying to f@$* with me right now. I’m a low maintenance client. I use technology. This means I will rarely visit your office. I will pay as at when due, via online transfers.[…]

3 Cs Of Customer Service

The other day, I was in an airport toilet and I saw a cleaning checklist. It hung in a corner and it listed items to be cleaned, the persons responsible and the supervisor’s notes. The checklist is updated after every shift. My observation got me thinking about three crucial components of customer service – Checklists,[…]