fbpx
How to Develop Managers

How to Develop Managers

I once wrote that as an entrepreneur or manager, you have 10 years to replicate yourself and to build internal capacity. You need to do so before a generational skills gap creeps up on you. In this post, I’ll teach you how to do it. There’s a sacred triad...
Know Your Business Strengths

Know Your Business Strengths

You must come to terms with your business strengths and then, collaborate to solve your weaknesses. For instance, my specialisation is services not products, quality not quantity. I love to develop ideas & products and to prototype them. I see them to the point of...
Dangers Of Mentoring

Dangers Of Mentoring

Unless they are life coaches, therapists or very wise, many mentors cannot help their mentees to see multiple paths to their life goals. Usually, the mentors can only model what they know – their own paths and decisions. Unfortunately, those things may not be...
Leadership & Succession

Leadership & Succession

Output is a referendum on process. It is difficult to judge the quality of a leader outside of the quality of their followers. That’s why I’m careful about wearing the toga of leadership or applying it to others. Our results should speak instead. It...
Building is Hard

Building is Hard

I’m helping to build a new institution on a volunteer basis. I sit on the Board. Every now and then, I think of the sheer magnitude of work the Executives do on a daily basis. From meetings to accounts to documentation to HR to emails to investment decisions....
Communication in Customer Service

Communication in Customer Service

Let me explain something about customer service. When there’s a problem, the WORST thing you can do as a service provider, is to run away. For a client, there are few things more irritating and frustrating than radio silence, unavailability and lack of...